30-Day " NO QUESTIONS ASKED" Return and Refund Policy
We value your satisfaction and aim to ensure a smooth return process. If you are not satisfied with your purchase, you may return it within 30 days of receiving the product. The following conditions apply:
1. Notification Requirement
You must notify our team of your intention to return the product within 30 days of its delivery to your shipping address. Please contact us via our "contact us" form to initiate the return process.
2. Return Shipping Timeframe
After notifying us, you must return the unused product within 30 days.
3. Shipping Costs
• For standard returns, you are responsible for the cost of return shipping.
• For international orders, outbound export shipping costs, as well as any destination country duties and taxes, are non-refundable. You may be able to reclaim duties and taxes from your local customs authority.
4. Condition of Returned Products
The product must be returned in its original packaging and in as-new, unused condition.
5. Refund Processing
Once we receive and inspect the returned product, we will process your refund if the product meets the return criteria. Refunds will be issued to your original payment method within 2 business days of approval. Please allow 5-10 business days for your financial institution to deposit the funds into your account.
Non-Compliant Returns
Returns that do not meet these criteria will not be refunded. You may request the product to be returned to you at your expense.
If you have any questions or require assistance, please contact us at cs@carverskateboards.com.
| LIMITED MANUFACTURER’S WARRANTY
Carver warrants its consumable skateboard parts (including Clearance items) against defects for the first 30 days from purchase. Defective Product can be returned to Carver within thirty (30) days of sale for repair or replacement. No refunds will be honored on any used product. All defective Product claims will be handled on an individual basis by our customer service department. Retailers should refer all warranty claims directly to our warranty processing team using our contact us page. Used, broken, warped, twisted, and damaged decks are not covered under Carver’s warranty policy. Wood is a natural material sensitive to exposure to environmental conditions such as humidity, temperature extremes and improper storage such as in direct sun, a cold or damp garage, hot car, etc. Any physical modifications to shape or bolt hole patterns, visible damage due to contact with vehicles, or improper exposure to water, rain or mud voids manufacturer’s warranty.
| LIFETIME TRUCK GUARANTEE
Carver uses the finest materials and manufacturing processes to make the best surfskate trucks on the market, which is why we can stand behind our trucks for life.
Our guarantee covers your trucks against defects in materials and workmanship. If you have problems with your Carver Trucks please contact us. Don’t return the trucks to the store where you purchased them.
This Truck Guarantee does not cover breakage or wear due to:
- Damage caused by accident, improper care or installation, negligence, drilling or tampering with the original design.
- Normal wear and tear, or cosmetic damage that does not affect functionality, such as scratches, rust or corrosion.
- Consumable truck components that can wear out or break from normal use, such as bushings, pivot cups, kingpins, thrust bearings, links and springs.
- Consumable Skateboard parts such as wood decks, grip tape, risers, wheels and wheel bearings.
| DISCLAIMER OF WARRANTY
The warranties provided above are the only warranties applicable. Carver Skateboards makes no other warranties, express or implied, in connection with any product purchased from us including warranties of merchantability or fitness for a particular purpose. In addition, Carver Skateboards shall not be responsible for any consequential or indirect loss or damages incurred in connection with the use of any product purchased from us.